1. Who we are
Frisco Baking Company (“Frisco,” “we,” “us,” or “our”) is a family-owned wholesale bakery located at 621 West Avenue 26, Los Angeles, CA 90065. We supply bread to restaurants, delis, caterers, institutional food programs, and distributors.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request samples or a quote, contact our team, or otherwise interact with us. By using our website, you agree to the practices described in this policy.
2. Information we collect
Information you give us
When you fill out a form, request samples or a quote, call us, or email us, you may provide:
- Contact details, such as your name, job title, business name, email address, phone number, and delivery or business address.
- Business details, such as your kitchen or operation type, location, estimated order volume, delivery schedule, and the products you are interested in.
- Communications, such as the content of your messages, call notes, and your contact preferences.
- Account and ordering information, if you set up a commercial account or place orders with us, including billing contact details and order history. We do not store full payment card numbers on our website.
Information collected automatically
When you visit our website, we and our service providers may automatically collect:
- Device and usage data, such as IP address, browser type, device type, pages viewed, referring pages, and the date and time of your visit.
- Approximate location, derived from your IP address.
- Cookie and similar technology data, as described in Section 6.
Information from other sources
We may receive business contact information from distributors, partners, trade events, or publicly available business sources, and combine it with information we already have.
3. How we use information
We use personal information to:
- Respond to inquiries and provide samples, quotes, product specifications, and pricing information.
- Set up and manage commercial accounts, process orders, and coordinate deliveries and dock schedules.
- Send service messages, such as order confirmations, delivery updates, and account notices.
- Send marketing communications about our products, where permitted by law and subject to your choices.
- Operate, maintain, secure, and improve our website and services.
- Understand how visitors use our website so we can make it more useful.
- Comply with legal obligations, resolve disputes, and enforce our agreements.
5. Text messages & email
If you provide your mobile number and agree to receive text messages, we may send messages about your inquiry, samples, quotes, orders, deliveries, and account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except with service providers who help us deliver the messages.
You can unsubscribe from marketing emails using the link in any email. We may still send you service messages about your account or orders.
7. Data retention
We keep personal information for as long as needed for the purposes described in this policy. This includes serving your account, meeting legal, tax, and accounting requirements, resolving disputes, and enforcing our agreements. When information is no longer needed, we delete it or de-identify it.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No website or data transmission is completely secure, so we cannot guarantee absolute security. Please contact us right away if you believe your information has been compromised.
9. California privacy rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, “CCPA”), gives you rights regarding your personal information. These rights also apply to business contacts, such as buyers and employees of our customers.
Categories we collect
In the past 12 months, we have collected identifiers (such as name, email, phone, and IP address), commercial information (such as inquiries and order history), professional information (such as business name and job title), and internet activity information (such as website usage). We collect this information from the sources in Section 2, use it for the purposes in Section 3, and disclose it to the categories of recipients in Section 4. We do not collect sensitive personal information for the purpose of inferring characteristics about you.
Your rights
- Right to know what personal information we have collected about you and how we use and disclose it.
- Right to delete personal information we collected from you, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of personal information. We do not sell or share personal information.
- Right to non-discrimination for exercising any of these rights.
How to make a request
Submit a request by emailing us or calling us using the details in Section 13. We will verify your identity by matching information you provide with information we hold, and we will respond within the time required by law. You may use an authorized agent to make a request on your behalf. We may ask the agent for proof of permission and may ask you to verify your identity directly.
10. Nevada privacy rights
Nevada residents may submit a request directing us not to sell covered information we have collected about them. We do not sell covered information as defined under Nevada law. To submit a request, contact us using the details in Section 13.
11. Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make material changes, we will provide additional notice as required by law.
13. Contact us
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
Frisco Baking Company 621 West Avenue 26, Los Angeles, CA 90065 Phone: (323) 225-6111 Email: [email protected]